Upon making a reservation, HAA requires each passenger to provide the following information:
- Full name(s) on passport
- Nationality
- Date of birth
- Passport number and expiry date
- Passenger weight and luggage weight
- Pick-up/Drop off Information (Time & Address) (if any)
- Guest Destination (Hotel/Cruise) (if any)
- Guest contact mobile phone for emergency
- Booker or tour guide name and mobile phone for emergency (if any)
- Connecting flight Information (if any)
- Any special requests and/or valuable information regarding your personal needs (if any)

Please note that due to the size and capacity of our aircrafts (12 passenger seats), the variability of passenger and luggage weights are significant in determining the number of passengers for each flight. Therefore, as recommended by the CAAV, HAA requires the actual weight of passengers and luggage in load calculations.

Due to the seat loading and for the comfort of all our passengers to fully enjoy the seaplane flight, we require that passengers of size over 110 kg to purchase a second seat. We are pleased to offer passengers between 111-140 kg a discount of 50% on the second seat.